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Frequently Asked Questions

Purchase and Mail Orders


Do you accept purchase orders?

Yes. Just submit the order form. An invoice will be emailed to you to confirm the order. Upon the receipt of the confirmation, your order will be shipped. 

I don't like to order online. Is there another way I can buy your products. 

Yes, simply complete the mail order form and return along with a check or money order to:

The Leadership Publishing Team
1739 Robinhood Road
Suite A
Winston Salem, NC  27104

 Institutional Subscriptions

An Institutional or Corporate subscription may be used by multiple individuals within an organization. A personal subscription may only be used by the individual subscriber for personal use.
A  subscription to The Coaching and Leadership Journal includes a complimentary digital edition emailed to the primary subscriber. The Leadership Publishing Team allows institutional subscribers to give access to the digital file, member's website and weekly leadership report to anyone within that school/department. All we ask is that the institutional subscriber undertakes basic means necessary to ensure that only users from the same school and location can access subscription materials. In other words, we would not want an institutional subscriber to share a password or forward a digital edition with people outside of their school. Institutional subscriptions are $299.
Contact Us To Start A Subscription

Group Subscriptions 

Group Subscriptions are orders in which 10 or more print issues are ordered. Group rates start at $995 and include complimentary digital issues emailed to individual addresses. Contact Us To Start A Subscription


Audio Products

How do I get my audio program?

You should be able to download immediately after paying for your item at PayPal if your payment is cleared. Once you click on the "Continue" link at PayPal, you will be taken to a download page. If the order has not been processed, or the payment is pending, then you will receive an email with the download links when the transaction has completed.

What kind of devices do I need to listen to an audio program?

You can listen on most MP3-compatible devices, such as an iPod, and desktop and laptop computers, etc.

Can I listen in my car?

Yes. Depending on your vehicle's sound system, you should have several options: linking up your iPod or other MP3 player through a cable or Bluetooth connection; plugging in a USB thumb drive, SD card, or other type of memory device; or playing a CD that you've burned on your computer.

e-Books & Printed Downloads

What format are the books (e-books) that are available for instant download?
PDF

 I've never used a PDF before. What do I need to do?

You need the Adobe Reader (Version 4 or higher), which can be downloaded for free. Download it here.

Shipping

Will I be notified of my shipping status?

You will receive an email notifying you when your item(s) have been shipped.

How long will it take to receive my order?

For items that are instant downloads you will receive it immediately after your payment clears. All of our print items are done on-demand after an order is placed. Normally, orders are received within 10-14 business days. You will receive a shipping notification when your item has left our printer’s facility.

Returns/Refunds


What is your return policy?

Returns are accepted for printed books, DVDs and CD’s within 14 days of the date that you received your order. For a full refund minus shipping and handling your item should be mailed with the original packing slip to:

The Leadership Publishing Team
1739 Robinhood Road
Suite A
Winston Salem, NC  27104


All downloaded products are not eligible for return or refund.

Bulk orders of 10 or more copies are non-returnable.

NOTE: Shipping charges are non-refundable.

Refunds for annual subscriptions

The Leadership Publishing Team stands behind its publications. We will offer a full refund to any dissatisfied subscriber, who notifies us within 60 days of their initial order that they would like to discontinue their subscription. After the 60-day period, The Leadership Publishing Team will provide a refund on the unused portion of any subscription.  If you cancel in the final 30 days of your subscription year, the cancellation will not take effect until the end of your current billing period. Your access and privileges will continue to the end of the current billing period, and you will not receive a refund.

Refunds for monthly subscriptions

Monthly subscriptions can be cancelled at any time prior to the next month's billing. No partial refunds are given for monthly subscriptions.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
 

Order Security

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee details.

 
What is your privacy policy?

At The Leadership Publishing Team we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. See our complete Privacy Policy.

How do I know my credit card is safe?

The security of your information, transactions, and money is our top priority. All your credit card and mailing information is automatically encrypted and transmitted through an SSL Secure Server.

Why does The Leadership Publishing Team use PayPal?

PayPal is a free and easy to use system that lets anyone with an email address securely send online payments. The Leadership Publishing Team uses PayPal in order to provide you with the best way to securely pay online with your credit card and maintain your privacy, as we never see any of your account information. It's safe, fast and easy.

Do I have to be registered with PayPal to use my credit card?

No. PayPal accepts credit card payments without requiring you to be a registered user. Simply follow the instructions for users without a PayPal account the same as you would with any online payment. 

How do I contact The Leadership Publishing Team?

Just click here to complete the contact form and tell us your concern, and we'll be in touch with you shortly